Toll Free: 1.866.582.5620

Tel. 910-338-0403

Secured Transactions
Our site uses the cutting-edge security technologies. That means your transactions are fully encrypted and secure when you shop at voltagetransformers.com!

Shipping Policy
Domestic orders for Available items will ship the same day (when placed before 3:00pm Est.). voltagetransformers.com offers shipments via FedEx including ground, next day air, 2nd day air or via USPS. The charge is based from the shipping cost of USPS or FedEx based on weight, dimensions and locations.  You will be asked to specify the method you prefer on your order form. You choose the shipping method and cost that is best suitable to you. Any shipment to the address indicated on the order form cannot be refused without prior notice to us. voltagetransformers.com does not ship or deliver on Saturday or Sunday. Due to shipper restrictions we cannot deliver to P.O. Boxes.

Warranty
All of our products come with a minimum of 1 year parts & labor warranty. Warranty valid in continental USA and Canada only.
voltagetransformers.com assumes no responsibility or liability for losses, damages, costs or expenses, whether special, direct, indirect, consequential or incidental, which might arise from the use of the products sold on our web site.

Product Return Guidelines
For all returns to voltagetransformers.com, you must obtain a Return Authorization number from our Customer Service department by Email to cs@voltagetransformers.com Most products that are initially defective within 30 days of the purchase are eligible for replacement. Some products - due to their weights, sizes or manufacturers' policies and restrictions - are on a repairs-only basis. The following information is needed to issue a Return Authorization:
  • Company/customer Name
  • Invoice/Order Number
  • Reason for Return
  • Conditions of Product (opened, unopened, defective, damaged)
  • Returns must be shipped freight pre-paid
  • You may also request the type of return you would like:
    Replacement returns of products damaged on arrival (DOA) or defective voltagetransformers.com ships the replacement product as soon as the damaged or defective product is received.
    Credit returns only apply to undamaged and non-defective products Credit returns may be available depending on a variety of conditions. You ship the product; when it is received, voltagetransformers.com credits your account. The fund will be subject to a 25% restocking fee on all orders over $100.00 and $5.00 + 15% on the products subtotal under $100.00. All returns must be within 7 days of receipt of order
    Products returned for any reason other than Dead on Arrival (DOA) or as defective must be in resalable condition, complete and unused, and the outer seal must not have been opened or re-taped. Product boxes that have been opened or re-taped are not eligible for return and will be refused. RULE DOES NOT APPLY TO CELL PHONES - NO EXCHANGES - NO RETURNS ON ANY CELL PHONE YOU PURCHASE FROM voltagetransformers.com

    Refused orders will be subject to the same fees as a returned order. Call Customer Service at 1-866-582-5620 before refusing any shipment. Failure to call Customer Service may result in credit refusal, and products will be returned to you at your expense. Return Shipping Guidelines For voltagetransformers.com to process your return in a timely manner, please review the information and follow the procedures outlined below:

    • Use the original manufacturers' boxes
    • Package all returns to prevent damage in transit
    • All returns must have an RA number printed on the return shipping box
    • Do not write addresses or RA numbers on the outside of the manufacturers' boxes. Products must be in resalable condition to receive credit
    • All returns must be complete including all components, accessories, cables, software and manuals in the original shipment
    • All returns must be received by voltagetransformers.com within 30 days from the date the RA number is issued. RA numbers are only valid for 30 days.
    • Returns must be shipped freight pre-paid
    voltagetransformers.com will make every reasonable effort to exchange DOA and defective products. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense. If you have a DOA or defective product, please e-mail to Customer Service or call our Customer Service department at 1-866-582-5620.
  • All products returned as DOA or defective may be tested. Products found not to be DOA or defective will be subject to return to the customer at the customer's expense.

    International Orders
    voltagetransformers.com is pleased to offer our International Customers the opportunity to purchase most of the products presented on our web sites. Some products are U.S. versions and some may not be supported outside North America. International customers will be responsible for all tariffs, duties and restrictions imposed by their respective countries. The payment methods for international orders are credit card (simplest and fastest), Money Order or wire transfer in advance of shipments and L/C (for companies and institutions only).

    Order Acceptance Policy

    Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. voltagetransformers.com reserves the right at any time after receipt of your order to accept or decline your order for any valid reason . All orders placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verification or information before accepting any order.

    Service and Support
    Our products are all very user friendly and don't require additional technical support or service for non-technical consumers. But, in case of need, all requests for technical service and support should be made by Live Chat, E-Mail or by Phone.

    Payment Methods
    Credit Cards - We accept all major credit cards including, Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases with voltagetransformers.com. Please be sure to provide your exact billing address and telephone number-the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order.

    Purchase By Wire Transfer Please e-mail sales@voltagetransformers.com for wire transfer instructions.
    Order By Phone Our phone order center is open 5 days a week The direct number is 910-338-0403. The Toll Free number is 1-866582-5620 (US & Canada only). You will need to have the manufacture part number, your email address, credit card information, and a daytime phone number.
    Sales Tax All orders shipped to Canada are subject to sales tax.

    voltagetransformers.com Privacy Policy

    Information provided on this

    • We collect personal information for various business purposes when you interact with us, such as providing you with a subscription, processing your order, responding to requests for service or assistance, creating and improving our products and services, suggesting additional or different products or services, and protecting our rights and property. We collect information about you in two basic ways: First, we receive information directly from you. Second, we collect information automatically through use of cookies and other technologies.
    • Your Choices

      • You can stop receiving promotional emails from us by following the instructions in the email you receive.
      • You may cancel your registration or deactivate your account, or update your preferences at any time.
      • You can manage cookies using your browser controls.
      • You can opt-out of the use of certain cookies.
      • Individual products or services may offer additional controls or preferences.
    • Uses of Information

      Your information is used to fulfill your requests and communicate with you, operate, support and improve our sites, products and services, conduct internal research, and personalize the content, products, services and advertisements offered to you.

    Disclaimer

    The use of this site is governed by the policies, terms and conditions set forth above. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to voltagetransformers.com indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by voltagetransformers.com. voltagetransformers.com reserves the right to make changes to this site and these terms and conditions at any time. voltagetransformers.com WEB SITES AND THE MATERIALS THEREIN ARE PROVIDED "AS IS." voltagetransformers.com MAKES NO REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE voltagetransformers.com SITES, THEIR OPERATION, CONTENTS, INFORMATION, MATERIALS OR YEAR 2000 COMPLIANCE.